We're still a small team focused on getting the product right. There's no receptionist answering phones and no customer service handed over to auto-reply bots. Every email is handled by a real person, so please give us a little time — you will usually hear back within 48 hours on business days.
GENERAL
Product questions · Feedback
We reply within 48 hours on business days.
SALES
Law firm / Corporate partnerships
Bulk accounts for law firms, onboarding for corporate legal teams, compliance consulting partnerships.
LEGAL
Terms · Contracts · Compliance
Matters relating to our Terms of Service, business contracts and intellectual property.
PRIVACY & SECURITY
Data requests · Privacy complaints
Requests to access / correct / delete personal information, and privacy-related complaints.
PRESS
Media coverage · Brand partnerships
Interviews, PR events, co-branding.
In person
Our office address, WeChat official account and other channels will be published in due course. For now, please use the email addresses above.
Urgent matters
If you run into an emergency involving data security, account anomalies or service outages, please email privacy@baolvshi.com with "URGENT" in the subject line and we will prioritize it.